The Test

Taking the Test
Please arrive at the testing center at least 15 minutes before the test is scheduled to begin. The administrator of the testing center will demonstrate how to use the computer-based testing system before the test begins. Two forms of identification are required: one must have a picture, and both must have a signature. The other can be a major credit card. Books, calculators, laptop computers, or other reference materials are not allowed during any test. Because the test is computer-based, pens, pencils, or paper will not be needed.

After the Test
As soon as the test is finished, a final score will be generated, which will immediately show on the computer screen. In addition, a hard copy of the score report is provided at the testing center. The score report shows whether you passed the examination or not. It will also show, by section, performance on the test. Please hold on to your score report.

After the examination(s) are successfully passed, the certificate will be forwarded in two to three weeks. A certificate and ID card will forwarded by Sylvan Prometric. Should you need a replacement or a correction to your certificate or ID card, contact Sylvan Prometric at 1-800-776-4276 if you live in the United States, Canada or Puerto Rico. If you live outside this area call your regional Sylvan Prometric site. If you do not pass the examination, you can register at any time to take it again. You will be able to retest after payment has been made. (For A+, which has 2 test components, the Core and DOS/Windows portions must be taken within 90 calendar days of each other. If you fail to pass both examinations within 90 calendar days, you will not be granted the A+ certification. You would then have to retake the Core examination, even if you had passed it previously, as well as retake the other portion).